Useful Language

Useful language

Taking a call 
(Name) speaking.                                                    
How can / may I help you?                                      

Asking to wait
Hould the line, please.
Just a moment, please.

Asking for personal details
Can I have your name?
Can I have your address?

Asking for information
What seems to be the problem?

Complaning
I'm afraid it dosn't work properly.
I guess the product is fautly.
I'd like to change / return the item.
I'd like to have a refund.

Apologizing
I'm sorry to hear that.
Sorry, but that's our return policy.
Thank you for being so patient.